FIN Stack support
ControlsPlus Solutions, working closely with J2 Innovations, provides support at all stages from pre-sales through to implementation and commissioning.
- First contact:
- J2 Innovations website has detailed information about their products, as well as introductory videos. J2 Innovations will be happy to contact you with further information and an on-line hosted demo of FIN Stack.
- ControlsPlus Solutions (UK distributor) also has information about FIN Stack, and software and hardware options available in UK. ControlsPlus can arrange a demo by J2 Innovations and all necessary follow-up. Please use the enquiry form, call (+44) (0) 161 939 0309, or send an email with subject "FIN Stack enquiry".
September 2021: Book a place at the FIN Stack webinars on 23rd or 27th September for a live introduction to FIN Stack.
Typical pre-sales questions that ControlsPlus Solutions and J2 Innovations can help you with:
- Is FIN Stack suitable for my application?
- Why is FIN Stack better than other solutions?
- How much does FIN Stack cost?
- What hardware do I need?
- Is training available?
- I need a specific feature, is it available in FIN Stack?
- Is FIN Stack secure against internet hacking?
- Is FIN Stack suitable for my application?
- Why is FIN Stack better than other solutions?
- How much does FIN Stack cost?
- What hardware do I need?
- Is training available?
- I need a specific feature, is it available in FIN Stack?
- Is FIN Stack secure against internet hacking?
- Ready to start with FIN Stack:
- ControlsPlus Solutions will discuss training for you or your staff, and link you to J2 Innovations FIN Stack online training. Licensing arrangements and costs, and the User Agreement, will be explained and any questions answered.
- Technical Support once you start using FIN Stack:
- As soon as you start using FIN Stack, ControlsPlus Solutions is your first point of contact for all technical support. Working closely with J2 Innovations technical staff, ControlsPlus will provide a rapid response to your questions, and escalate support if necessary.
- On-line documentation is available on the J2 Innovations website.
- FAQ information is available and will be kept up-to-date, based on the questions being asked and issues raised by FIN Stack users.
Technical Support
Please contact mail@controls.plus with subject "Technical support" Please attach screen-shots that show the issue, and if relevant further information such as layout diagram for the site, etc. All information is treated in strictest confidence.
More than ten years experience of supporting SIs with software products has shown that an email with screenshots is usually the best way to communicate a technical issue. If you prefer, call (+44) (0) 161 939 0309 or first send an email and then follow up with a call so we can discuss the issue described in the email.
Typical implementation questions that ControlsPlus Solutions and J2 Innovations can help you with:
"How to" questions:
- The training covered this topic, but I can't find the information I need.
- I am sure it is programmed correctly but I still get an error. Please help.
- The training covered the basics, but I need support for an advanced feature.
"How do I do this" questions:
- My site needs a specific function, or specific connectivity (e.g. integration with legacy systems) - what's the best way to implement this?
- I need to compare analytics from multiple sites and generate monthly reports in custom layout and colours, with the ability to add new sites - what's the best way to do this?
Advanced features:
- Is an advanced feature that I need already available, or planned for a future update?
- Can I request a new feature?
Suspected bugs:
- I think I have found a bug and want to report it. (This may turn out to be a "How to?" question instead of a bug.)
"How to" questions:
- The training covered this topic, but I can't find the information I need.
- I am sure it is programmed correctly but I still get an error. Please help.
- The training covered the basics, but I need support for an advanced feature.
"How do I do this" questions:
- My site needs a specific function, or specific connectivity (e.g. integration with legacy systems) - what's the best way to implement this?
- I need to compare analytics from multiple sites and generate monthly reports in custom layout and colours, with the ability to add new sites - what's the best way to do this?
Advanced features:
- Is an advanced feature that I need already available, or planned for a future update?
- Can I request a new feature?
Suspected bugs:
- I think I have found a bug and want to report it. (This may turn out to be a "How to?" question instead of a bug.)
CONTROLSPLUS SOLUTIONS LTD
Company number 7352212, registered in England & Wales
VAT identity GB 997 0079 75
Registered address (no office at this location)
Mayroyd Cottage, Mayroyd Lane, Hebden Bridge HX7 8NS, UK
Company number 7352212, registered in England & Wales
VAT identity GB 997 0079 75
Registered address (no office at this location)
Mayroyd Cottage, Mayroyd Lane, Hebden Bridge HX7 8NS, UK
Internet sites:
All products: https://controlsplus.uk.com
FIN Stack: https://controlsplus.uk.com/finstack
Niagara Drivers: https://niagaradrivers.com
Contact:
Mail: mail@controls.plus
Phone and mobile/cellphone: (+44) (0) 161 939 0309
This website © ControlsPlus Solutions Ltd 2021